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Terms and Conditions of Warranty
for Theta Digital products are as follows: The Warranty is valid only in the country in which the unit
was purchased.
Warranty is not transferable
to second owner.
The following warranty terms are stated
in more detail at the back of each owner’s
manual, and are all from Date of Purchase (in the U.S.)
or Date of Invoice to the International Distributor:
D/A Processors
| Casablanca II |
5 Years |
Casa Nova
|
5 Years |
Chroma
|
5 Years |
| Cobalt |
3 Years |
| DS Pro Basic or Basic II, upgraded to III |
3 Years from Original Date of Purchase |
| DS Pro Basic III |
5 Years |
Gen I or II, or Earlier
|
3 Years |
Gen II, Upgraded to Gen V
|
3 Years from Original Date of Purchase |
| Gen III and later |
5 years |
| DS Pro Prime |
5 Years |
| DS Pro Prime II |
5 Years |
| DS Pro Progeny |
5 Years |
| Time Base Linque Conditioner (TLC) |
5 Years |
| Theta Digital Cables |
3 Months |
Transports
| Data I, Data II |
Out of Warranty |
| Data Basic |
Out of Warranty |
| Data III |
Out of Warranty |
| Data Basic II |
*1 Year Mechanics and Laser, 3 Years Electronics |
| Jade |
*1 Year Mechanics and Laser, 3 Years Electronics |
| Miles |
*1 Year Mechanics and Laser, 3 Years Electronics |
| Pearl |
*1 Year Mechanics and Laser, 3 Years Electronics |
| Carmen and Carmen II |
*1 Year Mechanics and Laser, 2 Years Electronics |
| DaViD and David II |
*1 Year Mechanics and Laser, 2 Years Electronics |
| Voyager |
*1 Year Mechanics and Laser, 2 Years Electronics |
*For transports, the warranty period begins either the date
of purchase or 1 year after the unit is shipped from the factory,
whichever comes first. See full details on individual
warranties in manuals.
Repairs for units
Out of warranty: 90 days
Amplifiers
| Citadel |
5 Years |
| Dreadnaught |
3 Years |
| Intrepid |
3 Years |
Why
Theta’s Update & Warranty Policy is Different
on Secondhand/Used Products
We want Theta owners to be able to keep their components for a very long time.
If they don’t feel that what they are buying will soon be obsolete,
they may be content to invest more in the high quality component they would
really like to have, rather than a series of less expensive compromises.
Theta products are designed, therefore, to be as "futureproof" as
possible.
The people who buy our products new support us, keep us
going. When we have updates, we try to do these at or near
our cost, in light of their support for us in their initial
purchase. We charge purchasers of used equipment at equitable
rates for these same upgrades and updates.
New equipment purchases also support Theta’s dealers, who are often crucial
in making sure systems are optimized for their best performance, as well as
taking care of a lot of service and trouble-shooting. The used equipment customer
usually has no dealer working for him, so he requires more of our time. If
we did updates for subsequent owners at the prices we give for original owners,
it would simply cost us too much; we would not be able to do these updates
at all.
Our having different upgrade prices for original owners and owners of used
Theta equipment isn't to punish those who buy used components, but is to
reward those who support Theta and their dealer.
The same reasoning is behind our non-transferable warranty. We make our equipment
as durable as we can and offer generous warranties to original buyers. We
feel loyal to the people who support us.
This has been our policy since the inception of the company,
as it goes along with our commitment to providing upgrade
paths whenever possible. Prices
of used Theta equipment tend to be higher than that of other used
digital products. This may in part be because there is often
an upgrade available
to bring older units entirely up to date.
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