General FAQs
Current Product FAQs
Casablanca III
Citadel 1.5
Dreadnaught III
Enterprise
Generation VIII Series 2
Six Shooter
Legacy Product FAQs
Carmen
Carmen II
Casablanca I
Casablanca II
Casa Nova
Citadel
Cobalt
Compli
Data Basic & Data Basic II
Data II & Data III
DaViD & DaViD II
Dreadnaught I
Dreadnaught II
DS Pre Basic
DS Pro Basic & DS Pro Basic II
DS Pro Progeny
Generation III, Generation V, & Generation Va
Generation VIII
Intrepid
Miles
Pearl
Pre Basic & Pre Basic II
Pro Basic & Pro Basic II
Pro Basic, Pro Basic II, & Pro Basic III
Pro Prime & Pro Prime II
Time Linque Conditioner
Voyager
Q: How can I locate an authorized Theta Digital dealer?
A: Click here to find a dealer.
Q: How can I find out about future Theta Digital products?
A: Please contact your nearest authorized Theta Digital dealer or international representative.
Q: Can I buy new products directly from Theta Digital?
A: Theta Digital products are only available through our network of authorized dealers or international representatives.
Q: How do I obtain service on my Theta Digital product?
A: Contact an authorized Theta Digital dealer or international representative. with your model, serial number and symptom. They can troubleshoot the problem and, if necessary, arrange to ship the product back to Theta Digital for repair.
Q: Can I buy parts from Theta Digital directly so I can fix my product myself?
A: No, you will need to contact an authorized Theta Digital dealer or international representative. This will insure accurate troubleshooting and quality assurance of the repair. It will also maintain the warranty, if still in effect.
Q: Where can I find warranty information on the Theta Digital website?
A: Warranty information is shown in the back of the owner's manual for each product. You may download the available owner's manuals here.
Q: Why do you require that service and repair be arranged through an authorized Theta Digital dealer or international representative?
A: Many issues can be resolved by the dealer or international representative. In the event that a product requires factory service, the dealer or international representative can interact with the factory to make all the necessary arrangements such as shipping, scheduling, repair estimates, and / or upgrade quotes for you.
Q: Will Theta Digital change my component's existing power supply for use with a different voltage, such as 110, 220 or 240 volts?
A: Yes, but only for original owners who have registered their products with the factory and have owned their products for at least six months, and only through an authorized Theta Digital dealer or international representative.
Q: Does Theta Digital recommend the use of aftermarket power cables and / or power conditioners?
A: The power cable must be UL approved and be capable of carrying 10 amps of current for all products except amplifiers, which require 15 amps. Many line conditioners limit current, causing Theta Digital products not to work properly. We recommend to plug our products directly into the AC wall outlet, bypassing any current limiting or AC signal regenerating line conditioners. Consult your nearest authorized Theta Digital dealer or international representative who will be able to assist you with your specific needs.
Q: Does Theta Digital recommend the use of aftermarket, so-called "boutique" fuses?
A: No. Consult your nearest authorized Theta Digital dealer or international representative who will be able to assist you with your specific needs, should you require a replacement fuse.
Q: Does Theta Digital recommend any particular brand of interconnects and / or speaker cables for use with its products?
A: No. We have seen and heard many good sounding systems with a variety of cabling brands. We do recommend that you check out high quality cables, however. Some dealers or international representatives may be able to arrange for an in-home audition, so you can see and hear for yourself. Don't forget that your authorized Theta Digital dealer or international representative is the best source for recommendations.
Q: Where can I find the latest software and firmware files for Theta Digital components?
A: Click here. Please read and adhere to all comments, instructions and warnings.
Q: Where can I find owner's manuals?
A: All available manuals can be found as PDF files here. Only those owner's manuals that are still available will be shown. If a product is not shown, unfortunately, its owner's manual is no longer available.
Q: Where can I find RS-232 and IR protocol for Theta Digital products?
A: All available protocols can be found here.
Q: Where can I find Theta Digital product specifications?
A: Specifications for our products can be found at the back of their respective owner's manuals. All available manuals can be found as PDF files here.
Q: Why does Theta Digital take so long to introduce new products?
A: Theta Digital believes firmly in taking the necessary time to develop worthy products that will provide many satisfying years of use. While we are never "first to market" with a product, we often establish the benchmark of performance in a category once that product is available.
Q: How long does it take to "burn in" Theta Digital products?
A: In addition to the 100 hours of burn it time each component receives at the factory, additional burn in time of Theta Digital products varies. In each case, it is recommended to run a signal through the unit, rather than simply turning the unit's power switch to the "On" position. Surround controllers and DAC cards need 100 hours, while 200 hours is needed for tranports and 300 hours is needed for amplifiers. Once burn it time is complete, these products will perform at their optimum levels of quality.
Q: Do any Theta Digital products support Laser Linque or MegaLinque?
A: Laser Linque and Megalinque are no longer available for any Theta Digital products.
Q: What if I want to upgrade my Theta Digital component or it needs to be serviced?
A: Please contact your nearest authorized Theta Digital dealer or international representative, as it is part of their responsibility to perform service on Theta Digital components, including upgrades, diagnosis and resolution of repairs, and assistance in obtaining the best possible configuration of components for your taste and the needs of your particular system.
Coming Soon: Casablanca III HD with HDMI
Click Here and sign up to receive information when the Casablanca III HD with HDMI becomes available in early 2010.
Casablanca III
Q: Is the Casablanca III compatible with HDMI?
A1: The Theta Digital's product development team are hard at work on several projects, including an HDMI 1.3 audio and video solution exclusively for the Casablanca III, for use with the Premium, the Superior II and the Xtreme D-2 DAC cards. (The discontinued Standard and Superior I DAC cards are not compatible with HDMI audio.) The final pricing has not been determined, but the product development team is estimating it will be around $4,000 USD to $5,000.00 USD to install the HDMI 1.3 audio and video solution in a Casablanca III. This option will likely become available Q1 of 2010. Once installed, it will allow the Casablanca III to access and process the latest HD audio codecs from Dolby Labs and DTS. The video portion will be pass-through, to allow folks to use the HDMI video processor / scaler / transcoder / upconverter of their choice.
A2: The team is also working on an all-balanced higher resolution Digital Output card for the Casablanca III that will likely be released once the HDMI option is available. Final pricing of that new Digital Output card has not even been estimated yet, since it's still in the midst of development.
Q: Where can I find the latest software and firmware files for the Casablanca III?
A: Click here. Please read and adhere to all comments, instructions and warnings.
Q: There are so many choices with the Casablanca III, how do I decide?
A: The Casablanca III's many options afford us the ability to build one tailored to suit your needs and preferences. You will want to discuss these options with your nearest authorized Theta Digital dealer or international representative, as they have been trained to configure the Casablanca III and will be able to determine your specific needs and make a proper recommendation.
Q: Which surround formats and modes can the Casablanca III process?
A: The Casablanca III currently processes these modes: Dolby Digital 1.0, 2.0, 5.1, EX, Dolby Pro Logic IIx Music, Movie and Mono Matrix; DTS 2.0, 5.1, ES Discrete (6.1) and ES Matrix, DTS 96 / 24, Neo:6 Music and Cinema; SRS Circle Surround II Music, Cinema and Mono Matrix; Theta Matrix, Special Matrix, Mono, Analog Direct and Analog Matrix.
Q: Does the Casablanca III have a phono stage so I can hook up my turntable directly?
A: No. Please consult your nearest authorized Theta Digital dealer or international representative, who may be able to recommend an external phono pre-amp suitable for use with the Casablanca III.
Q: Is the Casablanca III capable of multi-zone output?
A: It is possible to use the tape out jacks to send a fixed level signal to a second zone.
Q: Can I unlock a password protected Casablanca III if I have forgotten my password?
A: Yes, contact your nearest authorized Theta Digital dealer or international representative. Make sure you have your unit's serial number on hand, as it is needed to obtain the unit's unlock code.
Q: Where do I find the serial number on a Casablanca III?
A: We place the serial number sticker on the bottom of the unit, in the center back. Follow these steps to show the serial number in the display:
Step 1. Press the SET-UP button once on the front panel.
Step 2. Press the 2 button to select "Global" in the display.
Step 3. Push the A-D button once.
Step 4. Push button 5 and the serial number will appear in the display.
Step 5. Push the SET-UP button three times to return to the Main / Input Select page.
Citadel 1.5
Q: Where are the power switches on the Citadel & Citadel 1.5 amps?
A: There are two power switches on the back panel: the MAIN POWER ANALOG (which is the master power switch) and MAIN POWER DIGITAL (not currently used). To power on the Citadel, simply switch the MAIN POWER ANALOG to the on position, then on the front panel of the unit, push the chrome Theta Digital logo (the "winged T") to bring the unit out of standby. To return the unit to standby, push the chrome Theta Digital logo again.
Q: Why does Theta Digital utilize the Reich binding posts on the Citadel & Citadel 1.5 amps?
A: The design of the Reich binding post permits maximum surface area contact, lowest resistance, and maximum "skin effect." This results in more audio information getting through to the loudspeaker, and a dynamic range increase of up to 2 dB compared to a standard binding post.
Q: How hot can the Citadel & Citadel 1.5 amps get before they shut down to avoid damage?
A: The internal temperature of the Citadel & Citadel 1.5 must be kept below 176° Fahrenheit (80° Celsius).
Dreadnaught III
Q: Are the Dreadnaught III amp modules compatible with the Dreadnaught I and Dreadnaught II?
A: Yes.
Q: Are Dreadnaught I or Dreadnaught II amp modules still available to purchase for use with a Dreadnaught III?
A: No.
Q: How hot can the Dreadnaught III get before it shuts itself down to avoid damage?
A: The internal temperature of the Dreadnaught II must be kept below 176° Fahrenheit (80° Celsius).
Enterprise
Q: How hot can the Enterprise get before it shuts itself down to avoid damage?
A: The internal temperature of the Enterprise must be kept below 176° Fahrenheit (80° Celsius).
Q: What's the difference between the two binding post options for the Enterprise?
A: The design of the optional Reich binding post permits maximum surface area contact, lowest resistance, and maximum "skin effect." This results in more audio information getting through to the loudspeaker, and a dynamic range increase of up to 2 dB compared to the standard binding post.
Generation VIII Series 2
Q: Can I upgrade my original Generation VIII to Generation VIII Series 2 status?
A: Yes. All upgrades must be purchased and arranged through an authorized Theta Digital dealer or international representative. Please contact your nearest authorized Theta Digital dealer or international representative to make the necessary arrangements.
Q: Can the discontinued Generation III, Generation V and / or Generation Va be upgraded to Generation VIII Series 2 status?
A: There is a trade-in upgrade path to the current Generation VIII Series 2. Please contact your nearest authorized Theta Digital dealer or international representative for further details.
Six Shooter
Q: Is the Six Shooter compatible with the Casa Nova or any surround controller other than the Casablanca III?
A: No.
Carmen
Q: Do you offer an upgrades or service for the discontinued Carmen?
A: No, because the parts and schematics are no longer available and the technicians who specialized on that unit are no longer with the company. We haven't yet found any third party repair depot who can obtain part or provide service either. Normally, our parts vendors have the necessary parts available for longer, but RoHS compliance has forced them to obsolesce parts much sooner than anticipated.
Carmen II
Q: Do you offer any upgrades or options for the discontinued Carmen II?
A: No. Only repairs can be done for this discontinued product.
Casablanca I
Q: Can the discontinued Casablanca I still be serviced?
A: Yes, but it can only be done by upgrading it to full Casablanca III status, as parts for the CB1 are no longer available. The Casablanca III has significantly improved sonic performance over its predecessors along with a more robust operating system. It also decodes additional surround formats and offers six channel analog input capability via the optional external Six Shooter robot analog preamplifier. Upgrading also adds a new three year factory warranty to the unit. Consult your nearest authorized Theta Digital dealer or international representative who will be able to assist you with your specific needs.
Q: How long will it take to upgrade my Casablanca I to full Casablanca III status?
A: Once the unit arrives at Theta Digital, depending on the factory's current manufacturing responsibilities, it will typically require around 4 weeks before it can be shipped back.
Q: Where do I find the serial number on a Casablanca I?
A: The serial number sticker is found on the bottom of the unit, in the center back.
Casablanca II
Q: Can the discontinued Casablanca II still be serviced?
A: Yes, but it can only be done by upgrading it to full Casablanca III status, as parts for the CB2 are no longer available. The Casablanca III has significantly improved sonic performance over its predecessors along with a more robust operating system. It also decodes additional surround formats and offers six channel analog input capability via the optional external Six Shooter robot analog preamplifier. Upgrading also adds a new three year factory warranty to the unit. Consult your nearest authorized Theta Digital dealer or international representative who will be able to assist you with your specific needs.
Q: How long will it take to upgrade my Casablanca II to full Casablanca III status?
A: Once the unit arrives at Theta Digital, depending on the factory's current manufacturing responsibilities, it will typically require around 4 weeks before it can be shipped back.
Q: Can I unlock a password protected Casablanca II if I have forgotten my password?
A: Yes, contact your nearest authorized Theta Digital dealer or international representative. Make sure you have your unit's serial number on hand, as it is needed to obtain the unit's unlock code.
Q: Where do I find the serial number on a Casablanca II?
A: We place the serial number sticker on the bottom of the unit, in the center back. If the operating system software of the Casablanca II is "Flash 68" or lower, the serial number will be shown in the display when the rear panel power switch is turned on. If the software is "Flash 100" or above, follow these steps to show the serial number in the display:
Step 1. Press the SET-UP button once on the front panel.
Step 2. Press the 2 button to select "Global" in the display.
Step 3. Push the A-D button once.
Step 4. Push button 5 and the serial number will appear in the display.
Step 5. Push the SET-UP button three times to return to the Main / Input Select page.
Casa Nova
Q: Do you offer any upgrades or options for the discontinued Casa Nova?
A: No. Only repairs can be done for this discontinued product.
Citadel
Q: Where are the power switches on the Citadel & Citadel 1.5 amps?
A: There are two power switches on the back panel: the MAIN POWER ANALOG (which is the master power switch) and MAIN POWER DIGITAL (not currently used). To power on the Citadel, simply switch the MAIN POWER ANALOG to the on position, then on the front panel of the unit, push the chrome Theta Digital logo (the "winged T") to bring the unit out of standby. To return the unit to standby, push the chrome Theta Digital logo again.
Q: Why does Theta Digital utilize the Reich binding posts on the Citadel & Citadel 1.5 amps?
A: The design of the Reich binding post permits maximum surface area contact, lowest resistance, and maximum "skin effect." This results in more audio information getting through to the loudspeaker, and a dynamic range increase of up to 2 dB compared to a standard binding post.
Q: How hot can the Citadel & Citadel 1.5 amps get before they shut down to avoid damage?
A: The internal temperature of the Citadel & Citadel 1.5 must be kept below 176° Fahrenheit (80° Celsius).
Cobalt
Q: Are parts and service for the discontinued Cobalt still available?
A: No. The parts and schematics are no longer available and the technicians who specialized on that unit are no longer with the company. We haven't yet found any third party repair depot who can obtain part or provide service either. Normally, our parts vendors have the necessary parts available for longer, but RoHS compliance has forced them to obsolesce parts much sooner than anticipated.
Compli
Q: Do you offer any upgrades or options for the discontinued Compli?
A: No. Only repairs can be done for this discontinued product.
Data Basic & Data Basic II
Q: Are parts and service for the discontinued Data Basic series still available?
A: No. The parts and schematics are no longer available and the technicians who specialized on that unit are no longer with the company. We haven't yet found any third party repair depot who can obtain part or provide service either. Normally, our parts vendors have the necessary parts available for longer, but RoHS compliance has forced them to obsolesce parts much sooner than anticipated.
Data II & Data III
Q: Are parts and service for the discontinued Data series still available?
A: No. The parts and schematics are no longer available and the technicians who specialized on that unit are no longer with the company. We haven't yet found any third party repair depot who can obtain part or provide service either. Normally, our parts vendors have the necessary parts available for longer, but RoHS compliance has forced them to obsolesce parts much sooner than anticipated.
DaViD & DaViD II
Q: Are parts and service for the discontinued DaViD series still available?
A: No. The parts and schematics are no longer available and the technicians who specialized on that unit are no longer with the company. We haven't yet found any third party repair depot who can obtain part or provide service either. Normally, our parts vendors have the necessary parts available for longer, but RoHS compliance has forced them to obsolesce parts much sooner than anticipated.
Dreadnaught I
Q: Is it possible to upgrade the Dreadnaught I to a Dreadnaught III?
A: No, because it is more cost effective to simply purchase a new Dreadnaught III.
Q: Why is there not a rack mount faceplate option for the Dreadnaught I?
A: At the time of the Dreadnaught I original release it was not as common to rack mount audio components as it now is. However, there are rack mount ears available for the Dreadnaught I.
Q: Are Dreadnaught I amp modules still available to purchase?
A: No.
Q: Are the Dreadnaught II amp modules compatible with the Dreadnaught I?
A: Yes, but they are no longer available for purchase. Dreadnaught III modules must be used instead.
Q: How hot can the Dreadnaught I get before it shuts itself down to avoid damage?
A: The internal temperature of the Dreadnaught I must be kept below 176° Fahrenheit (80° Celsius).
Dreadnaught II
Q: Is it possible to upgrade the Dreadnaught II to a Dreadnaught III?
A: No, because it is more cost effective to simply purchase a new Dreadnaught III.
Q: Are the Dreadnaught II amp modules compatible with the Dreadnaught I?
A: Yes, but they are no longer available for purchase. Dreadnaught III modules must be used instead.
Q: Are Dreadnaught I amp modules still available to purchase for use with a Dreadnaught II?
A: No.
Q: How hot can the Dreadnaught II get before it shuts itself down to avoid damage?
A: The internal temperature of the Dreadnaught II must be kept below 176° Fahrenheit (80° Celsius).
DS Pre Basic
Q: Are parts and service for the discontinued DS Pre Basic series still available?
A: No. The parts and schematics are no longer available and the technicians who specialized on that unit are no longer with the company. We haven't yet found any third party repair depot who can obtain part or provide service either. Normally, our parts vendors have the necessary parts available for longer, but RoHS compliance has forced them to obsolesce parts much sooner than anticipated.
DS Pro Basic & DS Pro Basic II
Q: Are parts and service for the discontinued DS Pro Basic series still available?
A: No. The parts and schematics are no longer available and the technicians who specialized on that unit are no longer with the company. We haven't yet found any third party repair depot who can obtain part or provide service either. Normally, our parts vendors have the necessary parts available for longer, but RoHS compliance has forced them to obsolesce parts much sooner than anticipated.
DS Pro Progeny
Q: Are parts and service for the discontinued DS Pro Progeny still available?
A: No. The parts and schematics are no longer available and the technicians who specialized on that unit are no longer with the company. We haven't yet found any third party repair depot who can obtain part or provide service either. Normally, our parts vendors have the necessary parts available for longer, but RoHS compliance has forced them to obsolesce parts much sooner than anticipated.
Generation III, Generation V, & Generation Va
Q: Can the discontinued Generation III, Generation V and / or Generation Va still be serviced?
A: No, but there is an upgrade path to the current Generation VIII Series 2. Please contact your nearest authorized Theta Digital dealer or international representative for further details.
Generation VIII
Q: How long will it take to upgrade my Generation VIII to Generation VIII Series 2 status?
A: Once the unit arrives at Theta Digital, depending on the factory's current manufacturing responsibilities, it will typically require around 4 weeks before it can be shipped back. It can also be done in the field by an authorized Theta Digital dealer or international representative.
Intrepid
Q: How hot can the Intrepid get before it shuts itself down to avoid damage?
A: The internal temperature of the Intrepid must be kept below 176° Fahrenheit (80° Celsius).
Miles
Q: Do you offer an upgrades or service for the discontinued Miles?
A: No, because the parts and schematics are no longer available and the technicians who specialized on that unit are no longer with the company. We haven't yet found any third party repair depot who can obtain part or provide service either. Normally, our parts vendors have the necessary parts available for longer, but RoHS compliance has forced them to obsolesce parts much sooner than anticipated.
Pearl
Q: Do you offer an upgrades or service for the discontinued Pearl?
A: No, because the parts and schematics are no longer available and the technicians who specialized on that unit are no longer with the company. We haven't yet found any third party repair depot who can obtain part or provide service either. Normally, our parts vendors have the necessary parts available for longer, but RoHS compliance has forced them to obsolesce parts much sooner than anticipated.
Pre Basic & Pre Basic II
Q: Do you offer an upgrades or service for the discontinued Pre Basic series?
A: No, because the parts and schematics are no longer available and the technicians who specialized on that unit are no longer with the company. We haven't yet found any third party repair depot who can obtain part or provide service either. Normally, our parts vendors have the necessary parts available for longer, but RoHS compliance has forced them to obsolesce parts much sooner than anticipated.
Pro Basic & Pro Basic II
Q: Do you offer an upgrades or service for the discontinued Pro Basic series?
A: No, because the parts and schematics are no longer available and the technicians who specialized on that unit are no longer with the company. We haven't yet found any third party repair depot who can obtain part or provide service either. Normally, our parts vendors have the necessary parts available for longer, but RoHS compliance has forced them to obsolesce parts much sooner than anticipated.
Pro Basic, Pro Basic II, & Pro Basic III
Q: Do you offer an upgrades or service for the discontinued Pro Basic series?
A: No, because the parts and schematics are no longer available and the technicians who specialized on that unit are no longer with the company. We haven't yet found any third party repair depot who can obtain part or provide service either. Normally, our parts vendors have the necessary parts available for longer, but RoHS compliance has forced them to obsolesce parts much sooner than anticipated.
Pro Prime & Pro Prime II
Q: Do you offer an upgrades or service for the discontinued Pro Prime series?
A: No, because the parts and schematics are no longer available and the technicians who specialized on that unit are no longer with the company. We haven't yet found any third party repair depot who can obtain part or provide service either. Normally, our parts vendors have the necessary parts available for longer, but RoHS compliance has forced them to obsolesce parts much sooner than anticipated.
Time Linque Conditioner
Q: Do you offer an upgrades or service for the discontinued Time Linque Conditioner series?
A: No, because the parts and schematics are no longer available and the technicians who specialized on that unit are no longer with the company. We haven't yet found any third party repair depot who can obtain part or provide service either. Normally, our parts vendors have the necessary parts available for longer, but RoHS compliance has forced them to obsolesce parts much sooner than anticipated.
Voyager
Q: Do you offer an upgrades or service for the discontinued Voyager?
A: No, because the parts and schematics are no longer available and the technicians who specialized on that unit are no longer with the company. We haven't yet found any third party repair depot who can obtain part or provide service either. Normally, our parts vendors have the necessary parts available for longer, but RoHS compliance has forced them to obsolesce parts much sooner than anticipated.