Discontinued Transport Upgrade Information

In the spirit of Theta Digital's tradition of offering pathways toward our current products, we have put together a noteworthy trade-in promotion: folks who own any older Theta Digital transports—working or not (!)—can now ascend at a significant discount to the level of the Compli Blu.

All legacy transport trade-ins must be purchased and arranged through an authorized Theta Digital dealer or international representative.

If you reside in the USA or Canada and wish to make contact with one of our authorized Theta Digital dealers, you may click here.

If you reside outside the USA or Canada and wish to make contact with one of our authorized Theta Digital international representatives, you may click here to send an email to International Sales, who manages Theta Digital's business outside the USA and Canada, and they will put you in touch with the appropriate representative.

Please refer to the MSRP book available here for trade-in promotion details, which appear on the Compli Blu price sheet.

Casablanca I Upgrade Information

The Casablanca I can be upgraded to full Casablanca III status, to take advantage of all the advancements we've made to that platform since its initial release.

All upgrades must be purchased and arranged through an authorized Theta Digital dealer or international representative.

If you reside in the USA or Canada and wish to make contact with one of our authorized Theta Digital dealers, you may click here.

If you reside outside the USA or Canada and wish to make contact with one of our authorized Theta Digital international representatives, you may click here to send an email to International Sales, who manages Theta Digital's business outside the USA and Canada, and they will put you in touch with the appropriate representative.

Please refer to the MSRP book available here for upgrade pricing details.

Casablanca II Upgrade Information

The Casablanca II can be upgraded to full Casablanca III status, to take advantage of all the advancements we've made to that platform over the past decade.

All upgrades must be purchased and arranged through an authorized Theta Digital dealer or international representative.

If you reside in the USA or Canada and wish to make contact with one of our authorized Theta Digital dealers, you may click here.

If you reside outside the USA or Canada and wish to make contact with one of our authorized Theta Digital international representatives, you may click here to send an email to International Sales, who manages Theta Digital's business outside the USA and Canada, and they will put you in touch with the appropriate representative.

Please refer to the MSRP book available here for upgrade pricing details.

Casablanca III Upgrade Information

Coming Soon: Casablanca III HD with HDMI

Click Here and sign up to receive information when the Casablanca III HD with HDMI becomes available in early 2010.

Casablanca III Support Information

The Casablanca III can be serviced at our factory.

Note that if a unit is being upgraded, the cost of most repairs that may be necessary is included as part of the upgrade.

For non-warranty repairs the ballpark repair estimate is around $600.00 USD to $1,000.00 USD plus shipping, based on the average cost of previous Casablanca III repairs. Current turnaround time once the unit reaches the repair center is around four weeks.

During inspection, if the technicians find that the repair would exceed the ballpark repair estimate shown above (not including shipping fees), we will contact you first to see if you still wish to proceed. Note that the minimum charge for the technicians' time is $100.00 USD, plus shipping fees, whether you choose to proceed with the repair or not. Should you choose to proceed, the $100.00 USD will of course apply toward the repair.

IMPORTANT! Information Regarding Your Shipping Container

You will need to ship your Casablanca III in its original shipping carton and foam to the repair center for service. If the original shipping carton and foam are not available, or are in poor shape, you'll need to purchase a replacement shipping carton and foam set so that the unit can be insured in transit and won't sustain further damage.

The cost of the replacement carton and foam set for a single Casablanca III is $118.00 USD, plus shipping.

NEXT STEP: Click here to proceed with servicing your Casablanca III

Casa Nova Support Information

The Casa Nova can be serviced at our factory.

For non-warranty repairs the ballpark repair estimate is around $500.00 USD plus shipping, based on the average cost of previous Casa Nova repairs. Current turnaround time once the unit reaches the repair center is around four weeks.

During inspection, if the technicians find that the repair would exceed the ballpark repair estimate shown above (not including shipping fees), we will contact you first to see if you still wish to proceed. Note that the minimum charge for the technicians' time is $100.00 USD, plus shipping fees, whether you choose to proceed with the repair or not. Should you choose to proceed, the $100.00 USD will of course apply toward the repair.

IMPORTANT! Information Regarding Your Shipping Container

You will need to ship your Casa Nova in its original shipping carton and foam to the repair center for service. If the original shipping carton and foam are not available, or are in poor shape, you'll need to purchase a replacement shipping carton and foam set so that the unit can be insured in transit and won't sustain further damage.

The cost of the replacement carton and foam set for a single Casa Nova is $53.00 USD, plus shipping.

NEXT STEP: Click here to proceed with servicing your Casa Nova

Citadel Upgrade Information

The Citadel can be upgraded to Citadel 1.5 status.

All upgrades must be purchased and arranged through an authorized Theta Digital dealer or international representative.

If you reside in the USA or Canada and wish to make contact with one of our authorized Theta Digital dealers, you may click here.

If you reside outside the USA or Canada and wish to make contact with one of our authorized Theta Digital international representatives, you may click here to send an email to International Sales, who manages Theta Digital's business outside the USA and Canada, and they will put you in touch with the appropriate representative.

Please refer to the MSRP book available here for upgrade pricing details.

Citadel Support Information

The Citadel can be serviced at our factory.

Note that if a unit is being upgraded, the cost of most repairs that may be necessary is included as part of the upgrade.

For non-warranty repairs the ballpark repair estimate is around $500.00 USD to $1,000.00 USD plus shipping, based on the average cost of previous Citadel repairs. Current turnaround time once the unit reaches the repair center is around four weeks.

During inspection, if the technicians find that the repair would exceed the ballpark repair estimate shown above (not including shipping fees), we will contact you first to see if you still wish to proceed. Note that the minimum charge for the technicians' time is $100.00 USD, plus shipping fees, whether you choose to proceed with the repair or not. Should you choose to proceed, the $100.00 USD will of course apply toward the repair.

IMPORTANT! Information Regarding Your Shipping Container

You will need to ship your Citadel in its original shipping carton and foam to the repair center for service. If the original shipping carton and foam are not available, or are in poor shape, you'll need to purchase a replacement shipping carton and foam set so that the unit can be insured in transit and won't sustain further damage.

The cost of the replacement carton and foam set for a single Citadel is $179.00 USD, plus shipping.

NEXT STEP: Click here to proceed with servicing your Citadel

Citadel 1.5 Support Information

The Citadel 1.5 can be serviced at our factory.

For non-warranty repairs the ballpark repair estimate is around $500.00 USD to $1,000.00 USD plus shipping, based on the average cost of previous Citadel 1.5 repairs. Current turnaround time once the unit reaches the repair center is around four weeks.

During inspection, if the technicians find that the repair would exceed the ballpark repair estimate shown above (not including shipping fees), we will contact you first to see if you still wish to proceed. Note that the minimum charge for the technicians' time is $100.00 USD, plus shipping fees, whether you choose to proceed with the repair or not. Should you choose to proceed, the $100.00 USD will of course apply toward the repair.

IMPORTANT! Information Regarding Your Shipping Container

You will need to ship your Citadel 1.5 in its original shipping carton and foam to the repair center for service. If the original shipping carton and foam are not available, or are in poor shape, you'll need to purchase a replacement shipping carton and foam set so that the unit can be insured in transit and won't sustain further damage.

The cost of the replacement carton and foam set for a single Citadel 1.5 is $179.00 USD, plus shipping.

NEXT STEP: Click here to proceed with servicing your Citadel 1.5

Compli Blu Support Information

The Compli Blu can be serviced at our factory.

For non-warranty repairs the ballpark repair estimate is around $600.00 USD plus shipping, based on the average cost of previous Compli Blu repairs. Current turnaround time once the unit reaches the repair center is around four weeks.

During inspection, if the technicians find that the repair would exceed the ballpark repair estimate shown above (not including shipping fees), we will contact you first to see if you still wish to proceed. Note that the minimum charge for the technicians' time is $100.00 USD, plus shipping fees, whether you choose to proceed with the repair or not. Should you choose to proceed, the $100.00 USD will of course apply toward the repair.

IMPORTANT! Information Regarding Your Shipping Container

You will need to ship your Compli Blu in its original shipping carton and foam to the repair center for service. If the original shipping carton and foam are not available, or are in poor shape, you'll need to purchase a replacement shipping carton and foam set so that the unit can be insured in transit and won't sustain further damage.

The cost of the replacement carton and foam set for a single Compli Blu is $90.00 USD, plus shipping.

NEXT STEP: Click here to proceed with servicing your Compli Blu

Dreadnaught I Support Information

The Dreadnaught I can be serviced at our factory.

For non-warranty repairs the ballpark repair estimate is around $500.00 USD to $1,000 USD plus shipping, based on the average cost of previous Dreadnaught I repairs. Current turnaround time once the unit reaches the repair center is around four weeks.

During inspection, if the technicians find that the repair would exceed the ballpark repair estimate shown above (not including shipping fees), we will contact you first to see if you still wish to proceed. Note that the minimum charge for the technicians' time is $100.00 USD, plus shipping fees, whether you choose to proceed with the repair or not. Should you choose to proceed, the $100.00 USD will of course apply toward the repair.

IMPORTANT! Information Regarding Your Shipping Container

You will need to ship your Dreadnaught I in its original shipping carton and foam to the repair center for service. If the original shipping carton and foam are not available, or are in poor shape, you'll need to purchase a replacement shipping carton and foam set so that the unit can be insured in transit and won't sustain further damage.

The cost of the replacement carton and foam set for a single Dreadnaught I is $152.00 USD, plus shipping.

NEXT STEP: Click here to proceed with servicing your Dreadnaught I

Dreadnaught II Support Information

The Dreadnaught II can be serviced at our factory.

For non-warranty repairs the ballpark repair estimate is around $500.00 USD to $1,000 USD plus shipping, based on the average cost of previous Dreadnaught II repairs. Current turnaround time once the unit reaches the repair center is around four weeks.

During inspection, if the technicians find that the repair would exceed the ballpark repair estimate shown above (not including shipping fees), we will contact you first to see if you still wish to proceed. Note that the minimum charge for the technicians' time is $100.00 USD, plus shipping fees, whether you choose to proceed with the repair or not. Should you choose to proceed, the $100.00 USD will of course apply toward the repair.

IMPORTANT! Information Regarding Your Shipping Container

You will need to ship your Dreadnaught II in its original shipping carton and foam to the repair center for service. If the original shipping carton and foam are not available, or are in poor shape, you'll need to purchase a replacement shipping carton and foam set so that the unit can be insured in transit and won't sustain further damage.

The cost of the replacement carton and foam set for a single Dreadnaught II is $152.00 USD, plus shipping.

NEXT STEP: Click here to proceed with servicing your Dreadnaught II

Dreadnaught III Service Information

The Dreadnaught III is not yet available. To receive notification when it becomes available please contact your local dealer or distributor.

If you reside in the USA or Canada click here to find your local dealer.

If you reside outside the USA or Canada and wish to make contact with one of our authorized Theta Digital international representatives, you may click here to send an email to International Sales, who manages Theta Digital's business outside the USA and Canada, and they will put you in touch with the appropriate representative.

Enterprise Support Information

The Enterprise can be serviced at our factory.

For non-warranty repairs the ballpark repair estimate is around $500.00 USD to $1,000 USD plus shipping, based on the average cost of previous Enterprise repairs. Current turnaround time once the unit reaches the repair center is around four weeks.

During inspection, if the technicians find that the repair would exceed the ballpark repair estimate shown above (not including shipping fees), we will contact you first to see if you still wish to proceed. Note that the minimum charge for the technicians' time is $100.00 USD, plus shipping fees, whether you choose to proceed with the repair or not. Should you choose to proceed, the $100.00 USD will of course apply toward the repair.

IMPORTANT! Information Regarding Your Shipping Container

You will need to ship your Enterprise in its original shipping carton and foam to the repair center for service. If the original shipping carton and foam are not available, or are in poor shape, you'll need to purchase a replacement shipping carton and foam set so that the unit can be insured in transit and won't sustain further damage.

The cost of the replacement carton and foam set for a single Enterprise is $109.00 USD, plus shipping.

NEXT STEP: Click here to proceed with servicing your Enterprise

Generation VIII Upgrade Information

The Generation VIII can be upgraded to Generation VIII Series 2 status.

All upgrades must be purchased and arranged through an authorized Theta Digital dealer or international representative.

If you reside in the USA or Canada and wish to make contact with one of our authorized Theta Digital dealers, you may click here.

If you reside outside the USA or Canada and wish to make contact with one of our authorized Theta Digital international representatives, you may click here to send an email to International Sales, who manages Theta Digital's business outside the USA and Canada, and they will put you in touch with the appropriate representative.

Please refer to the MSRP book available here for upgrade pricing details.

Generation VIII Support Information

The Generation VIII can be serviced at our factory.

Note that if a unit is being upgraded, the cost of most repairs that may be necessary is included as part of the upgrade.

For non-warranty repairs the ballpark repair estimate is around $500.00 USD to $1,000 USD plus shipping, based on the average cost of previous Generation VIII repairs. Current turnaround time once the unit reaches the repair center is around four weeks.

During inspection, if the technicians find that the repair would exceed the ballpark repair estimate shown above (not including shipping fees), we will contact you first to see if you still wish to proceed. Note that the minimum charge for the technicians' time is $100.00 USD, plus shipping fees, whether you choose to proceed with the repair or not. Should you choose to proceed, the $100.00 USD will of course apply toward the repair.

IMPORTANT! Information Regarding Your Shipping Container

You will need to ship your Generation VIII in its original shipping carton and foam to the repair center for service. If the original shipping carton and foam are not available, or are in poor shape, you'll need to purchase a replacement shipping carton and foam set so that the unit can be insured in transit and won't sustain further damage.

The cost of the replacement carton and foam set for a single Generation VIII is $42.00 USD, plus shipping.

NEXT STEP: Click here to proceed with servicing your Generation VIII

Generation VIII Series 2 Support Information

The Generation VIII Series 2 can be serviced at our factory.

For non-warranty repairs the ballpark repair estimate is around $500.00 USD to $1,000 USD plus shipping, based on the average cost of previous Generation VIII Series 2 repairs. Current turnaround time once the unit reaches the repair center is around four weeks.

During inspection, if the technicians find that the repair would exceed the ballpark repair estimate shown above (not including shipping fees), we will contact you first to see if you still wish to proceed. Note that the minimum charge for the technicians' time is $100.00 USD, plus shipping fees, whether you choose to proceed with the repair or not. Should you choose to proceed, the $100.00 USD will of course apply toward the repair.

IMPORTANT! Information Regarding Your Shipping Container

You will need to ship your Generation VIII Series 2 in its original shipping carton and foam to the repair center for service. If the original shipping carton and foam are not available, or are in poor shape, you'll need to purchase a replacement shipping carton and foam set so that the unit can be insured in transit and won't sustain further damage.

The cost of the replacement carton and foam set for a single Generation VIII Series 2 is $42.00 USD, plus shipping.

NEXT STEP: Click here to proceed with servicing your Generation VIII Series 2

Generation (pre-VIII) Upgrade Information

Previous Gen-series units can be upgraded to the current Generation VIII Series 2 status, to take advantage of all the advancements we've made over the past two decades.

All upgrades must be purchased and arranged through an authorized Theta Digital dealer or international representative.

If you reside in the USA or Canada and wish to make contact with one of our authorized Theta Digital dealers, you may click here.

If you reside outside the USA or Canada and wish to make contact with one of our authorized Theta Digital international representatives, you may click here to send an email to International Sales, who manages Theta Digital's business outside the USA and Canada, and they will put you in touch with the appropriate representative.

Please refer to the MSRP book available here for upgrade pricing details.

Intrepid Support Information

The Intrepid can be serviced at our factory.

For non-warranty repairs the ballpark repair estimate is around $500.00 USD to $1,000 USD plus shipping, based on the average cost of previous Intrepid repairs. Current turnaround time once the unit reaches the repair center is around four weeks.

During inspection, if the technicians find that the repair would exceed the ballpark repair estimate shown above (not including shipping fees), we will contact you first to see if you still wish to proceed. Note that the minimum charge for the technicians' time is $100.00 USD, plus shipping fees, whether you choose to proceed with the repair or not. Should you choose to proceed, the $100.00 USD will of course apply toward the repair.

IMPORTANT! Information Regarding Your Shipping Container

You will need to ship your Intrepid in its original shipping carton and foam to the repair center for service. If the original shipping carton and foam are not available, or are in poor shape, you'll need to purchase a replacement shipping carton and foam set so that the unit can be insured in transit and won't sustain further damage.

The cost of the replacement carton and foam set for a single Intrepid is $128.00 USD, plus shipping.

NEXT STEP: Click here to proceed with servicing your Intrepid

Name:

Street address:

City:

State or province:

Zip or postal code (optional):

Country:

Email address:

Verify email address:

Phone number:

Serial number (one product):

Explain your issue or request in detail, to ensure accurate and timely processing:

Order a replacement shipping carton? (see above for price)
No Yes