Q: What are the differences between the Casablanca IVa and the Casablanca IV?

• Download the response here. – 264Kb

Q: Can my existing IV be upgraded to IVa status?  A: For existing IV units, it is possible to upgrade them to Casablanca IVa status. To do so, simply contact your nearest authorized Theta Digital dealer or international representative to purchase the upgrade. Make sure you have your unit’s serial number on hand. If you reside in the USA or Canada and wish to make contact with one of our authorized Theta Digital dealers, you may click here. If you reside outside the USA or Canada and wish to make contact with one of our authorized Theta Digital international representatives, you may click here to send an email to International AV Sales, who manages Theta Digital’s business outside the USA and Canada, and they will put you in touch with the appropriate representative.

Q: Can the older CB1, CB2, or CB3/CB3HD units be upgraded to Casablanca IVa status?  A. Yes older CB1/CB2/CB3/CB3HD units can be upgraded to full Casablanca IVa status. All legacyCB1/CB2/CB3/CB3HD upgrades must be purchased and arranged through an authorized Theta Digital dealer or international representative. It is noteworthy that the CB1 upgrade (or a any upgrade in a CB1 chassis) will receive a completely new chassis as part of the upgrade to the Casablanca IVa. If you reside in the USA or Canada and wish to make contact with one of our authorized Theta Digital dealers, you may click here. If you reside outside the USA or Canada and wish to make contact with one of our authorized Theta Digital international representatives, you may click here to send an email to International AV Sales, who manages Theta Digital’s business outside the USA and Canada, and they will put you in touch with the appropriate representative.

Q: Do the current Digital Output Cards pass HD audio signals?  A: The Casablanca IVa does indeed process and output HD audio signals with ease. The current Digital Output cards do not restrict bandwidth, and the audio is stripped off the HDMI signal irrespective of any HDCP “hand-shaking” that is going on for video purposes. That does not preclude any restrictions further back up the signal chain, however, including many Blu-ray discs which imply HD audio but often have been found to have no more than legacy Dolby or DTS 5.1 content.

Q. Will Theta Digital release the proposed All Balanced Digital Output Card?  A. That card is currently available. return to top

Q: What are the differences between the Casablanca III HD and the Casablanca IV?

• Download the response here. – 264Kb

Q: Can my existing CB3 be upgraded to Casablanca III^HD status?  A: For existing CB3 units, it is possible to upgrade them to Casablanca III^HD status. To do so, simply contact your nearest authorized Theta Digital dealer or international representative to purchase the upgrade. Make sure you have your unit’s serial number on hand. If you reside in the USA or Canada and wish to make contact with one of our authorized Theta Digital dealers, you may click here. If you reside outside the USA or Canada and wish to make contact with one of our authorized Theta Digital international representatives, you may click here to send an email to International AV Sales, who manages Theta Digital’s business outside the USA and Canada, and they will put you in touch with the appropriate representative.

Q: Can the older CB1 or CB2 units be upgraded to Casablanca III^HD status?  A. Yes older CB1 and CB2 units can be upgraded to full Casablanca III ^HDstatus. All legacy CB1 or CB2 upgrades must be purchased and arranged through an authorized Theta Digital dealer or international representative. It is noteworthy that the CB1 upgrade (or a any upgrade in a CB1 chassis) will receive a completely new chassis as part of the upgrade to the Casablanca III ^HD. If you reside in the USA or Canada and wish to make contact with one of our authorized Theta Digital dealers, you may click here. If you reside outside the USA or Canada and wish to make contact with one of our authorized Theta Digital international representatives, you may click here to send an email to International AV Sales, who manages Theta Digital’s business outside the USA and Canada, and they will put you in touch with the appropriate representative.

Q: Do the current Digital Output Cards pass HD audio signals?  A: The Casablanca III^HD does indeed process and output HD audio signals with ease. The current Digital Output cards do not restrict bandwidth, and the audio is stripped off the HDMI signal irrespective of any HDCP “hand-shaking” that is going on for video purposes. That does not preclude any restrictions further back up the signal chain, however, including many Blu-ray discs which imply HD audio but often have been found to have no more than legacy Dolby or DTS 5.1 content.

Q. Will Theta Digital release the proposed All Balanced Digital Output Card?  A. That card is currently available.

Citadel 1.5

Q: Where are the power switches on the Citadel & Citadel 1.5 amps?  A: There are two power switches on the back panel: the MAIN POWER ANALOG (which is the master power switch) and MAIN POWER DIGITAL (not currently used). To power on the Citadel, simply switch the MAIN POWER ANALOG to the on position, then on the front panel of the unit, push the chrome Theta Digital logo (the “winged T”) to bring the unit out of standby. To return the unit to standby, push the chrome Theta Digital logo again.

Q: Why does Theta Digital utilize the Reich binding posts on the Citadel & Citadel 1.5 amps?  A: The design of the Reich binding post permits maximum surface area contact, lowest resistance, and maximum “skin effect.” This results in more audio information getting through to the loudspeaker, and a dynamic range increase of up to 2 dB compared to a standard binding post.

Q: How hot can the Citadel & Citadel 1.5 amps get before they shut down to avoid damage?  A: The internal temperature of the Citadel & Citadel 1.5 must be kept below 176° Fahrenheit (80° Celsius). return to top

Compli Blu

Q: Is is possible to purchase the Compli Blu or Compli Blu 3D in an all regions format? A: All-region Blu-ray players violate our licensing agreements with both the DVD and Blu-ray consortiums and are not available. return to top

Dreadnaught III

Q: Is is possible to purchase the Compli Blu or Compli Blu 3D in an all regions format? A: All-region Blu-ray players violate our licensing agreements with both the DVD and Blu-ray consortiums and are not available. return to top

Generation VIII Series 3

Q: Can I upgrade my original Generation VIII to Generation VIII Series 3 status? A: Yes. All upgrades must be purchased and arranged through an authorized Theta Digital dealer or international representative. Please contact your nearest authorized Theta Digital dealer or international representative to make the necessary arrangements.

Q: Can the discontinued Generation III, Generation V and / or Generation Va be upgraded to Generation VIII Series 2 status? A: There is a trade-in upgrade path to the current Generation VIII Series 3. Please contact your nearest authorized Theta Digital dealer or international representative for further details.

Six Shooter

Q: Is the Six Shooter compatible with the Casa Nova or any surround controller other than the Casablanca III or III HD? A: No. return to top

Q: Do you offer an upgrades or service for the discontinued Carmen? A: No, because the parts and schematics are no longer available and the technicians who specialized on that unit are no longer with the company. We haven’t yet found any third party repair depot who can obtain parts or provide service either. Normally, our parts vendors have the necessary parts available for longer, but RoHS compliance has forced them to obsolesce parts much sooner than anticipated. return to top

Q: Do you offer any upgrades or options for the discontinued Carmen II? A: No, because the parts and schematics are no longer available and the technicians who specialized on that unit are no longer with the company. We haven’t yet found any third party repair depot who can obtain parts or provide service either. Normally, our parts vendors have the necessary parts available for longer, but RoHS compliance has forced them to obsolesce parts much sooner than anticipated. return to top

 Q: Can the older CB1 or CB2 units be upgraded to Casablanca III^HD status?  A. Yes older CB1 and CB2 units can be upgraded to full Casablanca III ^HDstatus. All legacy CB1 or CB2 upgrades must be purchased and arranged through an authorized Theta Digital dealer or international representative. It is noteworthy that the CB1 upgrade (or a any upgrade in a CB1 chassis) will receive a completely new chassis as part of the upgrade to the Casablanca III ^HD. All legacy CB1 or CB2 trade-ins must be purchased and arranged through an authorized Theta Digital dealer or international representative. If you reside in the USA or Canada and wish to make contact with one of our authorized Theta Digital dealers, you may click here. If you reside outside the USA or Canada and wish to make contact with one of our authorized Theta Digital international representatives, you may click here to send an email to International AV Sales, who manages Theta Digital’s business outside the USA and Canada, and they will put you in touch with the appropriate representative.

 Q: Where do I find the serial number on a Casablanca I?  A: The serial number sticker is found on the bottom of the unit, in the center back. return to top

CB2 (Casablanca II)

Q: Can the older CB1 or CB2 units be upgraded to Casablanca III^HD status?  A. Yes older CB1 and CB2 units can be upgraded to full Casablanca III ^HDstatus. All legacy CB1 or CB2 upgrades must be purchased and arranged through an authorized Theta Digital dealer or international representative. It is noteworthy that the CB1 upgrade (or a any upgrade in a CB1 chassis) will receive a completely new chassis as part of the upgrade to the Casablanca III ^HD. All legacy CB1 or CB2 trade-ins must be purchased and arranged through an authorized Theta Digital dealer or international representative. If you reside in the USA or Canada and wish to make contact with one of our authorized Theta Digital dealers, you may click here. If you reside outside the USA or Canada and wish to make contact with one of our authorized Theta Digital international representatives, you may click here to send an email to International AV Sales, who manages Theta Digital’s business outside the USA and Canada, and they will put you in touch with the appropriate representative.

Q: Can I unlock a password protected Casablanca II if I have forgotten my password?  A: Yes, contact your nearest authorized Theta Digital dealer or international representative. Make sure you have your unit’s serial number on hand, as it is needed to obtain the unit’s unlock code.

Q: Where do I find the serial number on a Casablanca II?  A: We place the serial number sticker on the bottom of the unit, in the center back. If the operating system software of the Casablanca II is “Flash 68” or lower, the serial number will be shown in the display when the rear panel power switch is turned on. If the software is “Flash 100” or above, follow these steps to show the serial number in the display: Step 1. Press the SET-UP button once on the front panel. Step 2. Press the 2 button to select “Global” in the display. Step 3. Push the A-D button once. Step 4. Push button 5 and the serial number will appear in the display. Step 5. Push the SET-UP button three times to return to the Main / Input Select page. return to top

CB3 (Casablanca III)

Q: Can my existing CB3 be upgraded to Casablanca III^HD status?  A: For existing CB3 units, it is possible to upgrade them to Casablanca III^HD status. To do so, simply contact your nearest authorized Theta Digital dealer or international representative to purchase the upgrade. Make sure you have your unit’s serial number on hand. If you reside in the USA or Canada and wish to make contact with one of our authorized Theta Digital dealers, you may click here. If you reside outside the USA or Canada and wish to make contact with one of our authorized Theta Digital international representatives, you may click here to send an email to International AV Sales, who manages Theta Digital’s business outside the USA and Canada, and they will put you in touch with the appropriate representative.

Q: Where can I find the latest software and firmware files for the Casablanca III?  A: Click here. Please read and adhere to all comments, instructions and warnings.

Q: There are so many choices with the Casablanca III, how do I decide?  A: The Casablanca III’s many options afford us the ability to build one tailored to suit your needs and preferences. You will want to discuss these options with your nearest authorized Theta Digital dealer or international representative, as they have been trained to configure the Casablanca III and will be able to determine your specific needs and make a proper recommendation.

Q: Which surround formats and modes can the Casablanca III process?  A: The Casablanca III currently processes these modes: Dolby Digital 1.0, 2.0, 5.1, EX, Dolby Pro Logic IIx Music, Movie and Mono Matrix; DTS 2.0, 5.1, ES Discrete (6.1) and ES Matrix, DTS 96 / 24, Neo:6 Music and Cinema; SRS Circle Surround II Music, Cinema and Mono Matrix; Theta Matrix, Special Matrix, Mono, Analog Direct and Analog Matrix. The Casablanca III^HD adds a number of advanced codecs including Dolby TrueHD, Dolby Digital +, and DTS-HD Master Audio.

Q: Does the Casablanca III or Casablanca III^HD have a phono stage so I can hook up my turntable directly?  A: No. Please consult your nearest authorized Theta Digital dealer or international representative, who may be able to recommend an external phono pre-amp suitable for use with the Casablanca III.

Q: Is the Casablanca III or Casablanca III^HD capable of multi-zone output?  A: It is possible to use the tape out jacks to send a fixed level signal to a second zone.

Q: Can I unlock a password protected Casablanca III if I have forgotten my password?  A: Yes, contact your nearest authorized Theta Digital dealer or international representative. Make sure you have your unit’s serial number on hand, as it is needed to obtain the unit’s unlock code.

Q: Where do I find the serial number on a Casablanca III or Casablanca III^HD?  A: We place the serial number sticker on the bottom of the unit, in the center back. Follow these steps to show the serial number in the display: Step 1. Press the SET-UP button once on the front panel. Step 2. Press the 2 button to select “Global” in the display. Step 3. Push the A-D button once. Step 4. Push button 5 and the serial number will appear in the display. Step 5. Push the SET-UP button three times to return to the Main / Input Select page. return to top

Casa Nova

Q: Do you offer any upgrades or options for the discontinued Casa Nova?  A: No. Only repairs can be done for this discontinued product. return to top

 Q: Where are the power switches on the Citadel & Citadel 1.5 amps?  A: There are two power switches on the back panel: the MAIN POWER ANALOG (which is the master power switch) and MAIN POWER DIGITAL (not currently used). To power on the Citadel, simply switch the MAIN POWER ANALOG to the on position, then on the front panel of the unit, push the chrome Theta Digital logo (the “winged T”) to bring the unit out of standby. To return the unit to standby, push the chrome Theta Digital logo again.

Q: Why does Theta Digital utilize the Reich binding posts on the Citadel & Citadel 1.5 amps?  A: The design of the Reich binding post permits maximum surface area contact, lowest resistance, and maximum “skin effect.” This results in more audio information getting through to the loudspeaker, and a dynamic range increase of up to 2 dB compared to a standard binding post.

Q: How hot can the Citadel & Citadel 1.5 amps get before they shut down to avoid damage?  A: The internal temperature of the Citadel & Citadel 1.5 must be kept below 176° Fahrenheit (80° Celsius). return to top

Q: Are parts and service for the discontinued Cobalt still available?  A: No. The parts and schematics are no longer available and the technicians who specialized on that unit are no longer with the company. We haven’t yet found any third party repair depot who can obtain part or provide service either. Normally, our parts vendors have the necessary parts available for longer, but RoHS compliance has forced them to obsolesce parts much sooner than anticipated. return to top

Q: Do you offer any upgrades or options for the discontinued Compli? A: No, because the parts and schematics are no longer available and the technicians who specialized on that unit are no longer with the company. We haven’t yet found any third party repair depot who can obtain parts or provide service either. Normally, our parts vendors have the necessary parts available for longer, but RoHS compliance has forced them to obsolesce parts much sooner than anticipated. return to top

Q: Are parts and service for the discontinued Data Basic series still available? A: No, because the parts and schematics are no longer available and the technicians who specialized on that unit are no longer with the company. We haven’t yet found any third party repair depot who can obtain parts or provide service either. Normally, our parts vendors have the necessary parts available for longer, but RoHS compliance has forced them to obsolesce parts much sooner than anticipated.  return to top

Q: Are parts and service for the discontinued Data series still available?  A: No. The parts and schematics are no longer available and the technicians who specialized on that unit are no longer with the company. We haven’t yet found any third party repair depot who can obtain part or provide service either. Normally, our parts vendors have the necessary parts available for longer, but RoHS compliance has forced them to obsolesce parts much sooner than anticipated. return to top

Q: Are parts and service for the discontinued DaViD series still available? A: No, because the parts and schematics are no longer available and the technicians who specialized on that unit are no longer with the company. We haven’t yet found any third party repair depot who can obtain parts or provide service either. Normally, our parts vendors have the necessary parts available for longer, but RoHS compliance has forced them to obsolesce parts much sooner than anticipated. return to top

 Q: Is it possible to upgrade the Dreadnaught I to a Dreadnaught III?  A: No, because it is more cost effective to simply purchase a new Dreadnaught III.

Q: Why is there no rack mount faceplate option for the Dreadnaught I?  A: At the time of the Dreadnaught I original release it was not common to rack mount audio components. However, there are rack mount ears available for the Dreadnaught I.

Q: Are Dreadnaught I amp modules still available to purchase?  A: No.

Q: Are the Dreadnaught II amp modules compatible with the Dreadnaught I?  A: Yes, but they are no longer available for purchase. Dreadnaught III modules should be used instead.

Q: How hot can the Dreadnaught I get before it shuts itself down to avoid damage?  A: The internal temperature of the Dreadnaught I must be kept below 176° Fahrenheit (80° Celsius). return to top

Q: Is it possible to upgrade the Dreadnaught II to a Dreadnaught III?  A: No, because it is more cost effective to simply purchase a new Dreadnaught III

Q: Are the Dreadnaught II amp modules compatible with the Dreadnaught I?  A: Yes, but they are no longer available for purchase. Dreadnaught III modules should be used instead.

Q: Are Dreadnaught I amp modules still available to purchase for use with a Dreadnaught II?  A: No.

Q: How hot can the Dreadnaught II get before it shuts itself down to avoid damage?  A: The internal temperature of the Dreadnaught II must be kept below 176° Fahrenheit (80° Celsius). return to top

Q: Are parts and service for the discontinued DS Pre Basic series still available?  A: No. The parts and schematics are no longer available and the technicians who specialized on that unit are no longer with the company. We haven’t yet found any third party repair depot who can obtain part or provide service either. Normally, our parts vendors have the necessary parts available for longer, but RoHS compliance has forced them to obsolesce parts much sooner than anticipated. return to top

Q: Are parts and service for the discontinued DS Pro Basic series still available?  A: No. The parts and schematics are no longer available and the technicians who specialized on that unit are no longer with the company. We haven’t yet found any third party repair depot who can obtain part or provide service either. Normally, our parts vendors have the necessary parts available for longer, but RoHS compliance has forced them to obsolesce parts much sooner than anticipated. return to top

Q: Are parts and service for the discontinued DS Pro Progeny still available?  A: No. The parts and schematics are no longer available and the technicians who specialized on that unit are no longer with the company. We haven’t yet found any third party repair depot who can obtain part or provide service either. Normally, our parts vendors have the necessary parts available for longer, but RoHS compliance has forced them to obsolesce parts much sooner than anticipated. return to top

Q: How hot can the Enterprise get before it shuts itself down to avoid damage?  A: The internal temperature of the Enterprise must be kept below 176° Fahrenheit (80° Celsius).

Q: What’s the difference between the two binding post options for the Enterprise?  A: The design of the optional Reich binding post permits maximum surface area contact, lowest resistance, and maximum “skin effect.” This results in more audio information getting through to the loudspeaker, and a dynamic range increase of up to 2 dB compared to the standard binding post. return to top

Q: Can the discontinued Generation III, Generation V and / or Generation Va still be serviced?  A: No, but there is an upgrade path to the current Generation VIII Series 3. Please contact your nearest authorized Theta Digital dealer or international representative for further details. return to top

Q: How long will it take to upgrade my Generation VIII to Generation VIII Series 3 status?  A: Once the unit arrives at Theta Digital, depending on the factory’s current manufacturing responsibilities, it will typically require around 4 weeks before it can be shipped back. It can also be done in the field by an authorized Theta Digital dealer or international representative. return to top

Q: How hot can the Intrepid get before it shuts itself down to avoid damage?  A: The internal temperature of the Intrepid must be kept below 176° Fahrenheit (80° Celsius). return to top

Q: Do you offer an upgrades or service for the discontinued Miles? A: No, because the parts and schematics are no longer available and the technicians who specialized on that unit are no longer with the company. We haven’t yet found any third party repair depot who can obtain parts or provide service either. Normally, our parts vendors have the necessary parts available for longer, but RoHS compliance has forced them to obsolesce parts much sooner than anticipated. return to top

Q: Do you offer an upgrades or service for the discontinued Pearl? A: No, because the parts and schematics are no longer available and the technicians who specialized on that unit are no longer with the company. We haven’t yet found any third party repair depot who can obtain parts or provide service either. Normally, our parts vendors have the necessary parts available for longer, but RoHS compliance has forced them to obsolesce parts much sooner than anticipated. return to top

Q: Do you offer an upgrades or service for the discontinued Pre Basic series?  A: No, because the parts and schematics are no longer available and the technicians who specialized on that unit are no longer with the company. We haven’t yet found any third party repair depot who can obtain part or provide service either. Normally, our parts vendors have the necessary parts available for longer, but RoHS compliance has forced them to obsolesce parts much sooner than anticipated. return to top

Q: Do you offer an upgrades or service for the discontinued Pro Basic series?  A: No, because the parts and schematics are no longer available and the technicians who specialized on that unit are no longer with the company. We haven’t yet found any third party repair depot who can obtain part or provide service either. Normally, our parts vendors have the necessary parts available for longer, but RoHS compliance has forced them to obsolesce parts much sooner than anticipated. return to top

Q: Do you offer an upgrades or service for the discontinued Pro Basic series?  A: No, because the parts and schematics are no longer available and the technicians who specialized on that unit are no longer with the company. We haven’t yet found any third party repair depot who can obtain part or provide service either. Normally, our parts vendors have the necessary parts available for longer, but RoHS compliance has forced them to obsolesce parts much sooner than anticipated. return to top

Q: Do you offer an upgrades or service for the discontinued Pro Prime series?  A: No, because the parts and schematics are no longer available and the technicians who specialized on that unit are no longer with the company. We haven’t yet found any third party repair depot who can obtain part or provide service either. Normally, our parts vendors have the necessary parts available for longer, but RoHS compliance has forced them to obsolesce parts much sooner than anticipated. return to top

Q: Do you offer an upgrades or service for the discontinued Time Linque Conditioner series?  A: No, because the parts and schematics are no longer available and the technicians who specialized on that unit are no longer with the company. We haven’t yet found any third party repair depot who can obtain part or provide service either. Normally, our parts vendors have the necessary parts available for longer, but RoHS compliance has forced them to obsolesce parts much sooner than anticipated. return to top

Q: Do you offer an upgrades or service for the discontinued Voyager? A: No, because the parts and schematics are no longer available and the technicians who specialized on that unit are no longer with the company. We haven’t yet found any third party repair depot who can obtain parts or provide service either. Normally, our parts vendors have the necessary parts available for longer, but RoHS compliance has forced them to obsolesce parts much sooner than anticipated. return to top